While internet chat options have become commonplace for both casual communication and business functions, including interviews and seminars, it is now well on the way to becoming a basic means of conducting financial transactions. If you are just hearing about video banking services and interested to learn more about this exciting technological advance and how it can help you, here are three important things you should know.

The ultimate in banking convenience

Many older Americans still remember the days when in-person banking was mandatory. There were no ATM machines to deposit paychecks or withdraw cash and most every weekend began with a trip downtown to the bank to wait in long lines just to speak with a human teller. 

While smartphones and online options have helped to make the average bank transaction much more convenient, these options still lack the personal interaction with a human who is equipped and authorized to solve problems on the spot. With video banking, however, bank customers can actually converse with the bank employee who is conducting their transaction and get immediate resolutions to their concerns.

Even better, many video banking options are now allowing the bank customer to make the transaction from any secure online computer or device. So instead of driving downtown to put your check in the bank on Saturday morning, you can simply open up your laptop or swipe to wake up your tablet or device. 

The ability to choose service levels

While the option of working directly with a bank employee is an important benefit, video banking customers can also choose the level of service they need during each use. For instance, if they are in a hurry and simply need to deposit a check, they can quickly do so. Conversely, bank customers who have noted an error in their bank records or some other issue can work with the bank employee through the video banking system for as long as necessary to resolve the problem. 

The simplification of applying for a mortgage

Applying for a home loan through your bank can mean making multiple trips to meet with a loan office, fill out applications, or drop off and retrieve documents. Bank customers who instead choose to use their lender's video banking service can potentially handle most or all of their meetings with their loan officer without ever leaving their home or office.

If video banking services sound intriguing to you, you will want to take the time to explore them fully with your bank. Your bank's video banking customer care specialist will be able to help you create a video banking online account and learn how to utilize the system safely and securely for your financial transactions.